Returns & Exchanges
At Dore & Rose, we want you to experience the ultimate beauty sleep with complete peace of mind. If you are not entirely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Check Eligibility
Ensure your items are unused, unwashed, and in their original silk-safe packaging with all tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely pack your items and attach the provided prepaid shipping label to the outside of your package before dropping it off at a local courier point.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing